Nanooq’s Shipping and Handling Policy

Your order may take up to seven business days to process and be shipped. Once your order is shipped, you will receive an order confirmation email from Nanooq Inuit Art.

Nanooq Inuit Art will ship your order via Canada Post. Upon checkout, you will be given the opportunty to select your Canada Post delivery service level (e.g. Xpresspost or Priority service) and you can calculate your shipping costs. The arrival of your order will depend on your geographic location in Canada, the USA or other international destinations and the shipping level that you select at the time of checkout.  Pease note, at Nanooq’s discretion, some items may be shipped via UPS or FedEx.

Please be advised that Nanooq Inuit Art requires Canada Post to obtain your signature or that of your designate, for your shipment. (If your order is being shipped to an apartment or in an office building, Canada Post might require you to sign for the shipment and your order will not be left at the door.)

If your order does not ship on time or we encounter any unforeseen delays, we will contact you by email.

Nanooq’s Returns & Refund Policy

Standard Return Policy

If you are dissatisfied with your purchase(s), you can request a return. For all works of art, you have up to 7 calendar days from the time you receive your item(s), to initiate a return. To initiate a return, please contact Nanooq Inuit Art at nanooq.ca@icloud.com.  Return shipping fees (and any applicable duties) are at the expense of the customer and must be pre-paid Thank you for your understanding.

Please note, all works of art to be returned, must be done so in “mint condition” unless damaged in transit.

Refund Policy

Once we receive your item(s), a refund is initiated immediately. Your refund is processed using our bank’s Interac e-transfer feature whereby we issue your refund directly to your bank account via a secure email transfer. To facilitate this process, you must provide us with a secure email address.

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